Refund policy

1. Made-to-Order Products

All items are printed and fulfilled by a third-party partner (Printful) just for you.
We do not accept returns or exchanges for:

Changed minds
Wrong size ordered by customer
Ordered the wrong design/color
Simply no longer want the item

(If you ordered the wrong size/design, contact us — we can help you re-order and may offer guidance.)

🛠 2. Defective, Damaged, or Incorrect Orders

We do accept returns, refunds, or replacements if the item is:

Damaged in shipping
Defective (print issues, fabric flaws, incorrect printing)
Significantly different from what you ordered

How to request a replacement/refund:

Contact us at otf60threads@gmail.com within 14 days of delivery.
Include:
- Order number
- Photo(s) of the issue
- Description of the problem
We will review and issue a resolution.

After review, we may offer:

A free replacement
A refund (full or partial)
A discount on a future purchase

Note: We work with Printful to verify issues — customer must provide clear photos.

📦 3. Shipping Issues

If your order:

Never arrived
Was lost in transit
Was delivered to the wrong address

Contact us within 14 days of the expected delivery date with your order number.
We’ll investigate and assist with claims.

💰 4. Refund Method

Refunds (if approved) will be issued via the original payment method within 5–10 business days after approval.
Processing time depends on your bank or payment provider.

📅 5. Timing

All claims for defects, damage, or incorrect orders must be made within 14 days of delivery.
After 14 days, we may not be able to issue a replacement or refund.