Refund policy

1. Made-to-Order Products

All items are printed and fulfilled by a third-party partner (Printful) just for you.
We do not accept returns or exchanges for:

  • Changed minds

  • Wrong size ordered by customer

  • Ordered the wrong design/color

  • Simply no longer want the item

(If you ordered the wrong size/design, contact us — we can help you re-order and may offer guidance.)

🛠 2. Defective, Damaged, or Incorrect Orders

We do accept returns, refunds, or replacements if the item is:

  • Damaged in shipping

  • Defective (print issues, fabric flaws, incorrect printing)

  • Significantly different from what you ordered

How to request a replacement/refund:

  1. Contact us at otf60threads@gmail.com within 14 days of delivery.

  2. Include:

    • Order number

    • Photo(s) of the issue

    • Description of the problem

  3. We will review and issue a resolution.

After review, we may offer:

  • A free replacement

  • A refund (full or partial)

  • A discount on a future purchase

Note: We work with Printful to verify issues — customer must provide clear photos.

📦 3. Shipping Issues

If your order:

  • Never arrived

  • Was lost in transit

  • Was delivered to the wrong address

Contact us within 14 days of the expected delivery date with your order number.
We’ll investigate and assist with claims.

💰 4. Refund Method

Refunds (if approved) will be issued via the original payment method within 5–10 business days after approval.
Processing time depends on your bank or payment provider.

📅 5. Timing

All claims for defects, damage, or incorrect orders must be made within 14 days of delivery.
After 14 days, we may not be able to issue a replacement or refund.

📬 6. How to Contact Us

For any return/refund questions:
📧 Email: otf60threads@gmail.com
🕐 Response time: 1–2 business days

❤️ 7. Our Commitment

We stand behind our products and Printful’s quality guarantee. If something goes wrong through no fault of your own, we’ll make it right.